The following topics cover the most Frequently Asked Questions about Hannon Library InterLibrary Loan (ILL)

WELCOME
Welcome to Hannon Interlibrary Loan. We're happy to assist you in getting the research material you need as quickly as possible. Please don't hesitate to contact us for assistance at : ILL@SOU.EDU or (541) 552-6823.

WHO CAN REQUEST

ILL service is available only to current SOU students, staff, and faculty for class-related material.  Public libraries can provide ILL services for other patrons and other types of requests, such as recreational reading.  ILL privileges are not transferable.

HOW TO REQUEST

FIRST-TIME USERS

First-time ILL users must create an account with their SOU login.  ILL request forms are available after login.
 
ARTICLES
 
Before requesting articles, please check our JOURNAL HOLDINGS to see if we own your article in our print or electronic subscriptions.
 
Some of our electronic databases allow you to request an article via ILL from there.  Choosing that link will send your request directly to our ILL office for processing, thus saving you time.
 
To request an article, log in to your Hannon Library ILL account and choose "New Request" from the menu, then click on "Article."
 
BOOKS
 
Before requesting books, please check to see if the book is available here in the SOU Hannon Library Catalog or via SUMMIT.

If the title you need is not owned by SOU or Summit libraries, you may log in to your Hannon Library ILL account and choose "New Request" from the menu, then click on "Book."
 
You may also search for books via the Hannon Library link to WorldCat. Once you find a needed item not owned by SOU or Summit, choose "Borrow or Obtain an Item", then click the "Request Item" button.  This will direct you to our ILL request forms.
 
Book requests for non-class-related material should be directed to your public library rather than SOU ILL.
 
TEXTBOOKS
 
We cannot request textbooks required for SOU classes via ILL due to the costs involved, the difficulty of locating suppliers for everyone in a class, and the difficulty of getting books back to lenders by their due dates.  Some textbooks are available at the Circulation Desk under the TextShare Program. If you have difficulty obtaining a required textbook, please contact the bookstore or your professor. 
 
MEDIA (VIDEOS, DVDS, AUDIO, ETC.)
 
Before requesting media material, please check to see if the item is available in the SOU Hannon Library Catalog or via SUMMIT.
 
To request media, log in to your Hannon Library ILL account and choose "New Request" from the menu, then  click on "media."
 
We are happy to request media needed for your class projects, but be aware that it is more difficult to locate lending libraries for media.  It can take much longer to obtain media than books, and when they arrive, your check-out period may be only a few days. 
 
Media requests for non-class related projects should be directed to your public library rather than SOU ILL.
 
DISSERTATIONS

We are happy to request dissertations for your class research, but be aware that it is more difficult to locate lending libraries for dissertations.  Most dissertations are not owned by multiple libraries, but by the institution that granted the degree.  It can take longer to receive dissertations and there are usually extra charges of around $20.00. 

To request a dissertation, log in to your Hannon Library ILL account and choose "New Request" from the menu, then click on "Dissertation."

COSTS

Each ILL request we process for you costs the Hannon Library approximately $20.  In addition, many lending libraries charge us additional fees (usually between $15 and $25).  We are happy to subsidize these costs as follows:
 
 --    Students:  Articles are subsidized except for a $2 transaction fee per received article (billed to your student account).  Books are usually free, but if lenders charge extra fees, we'll bill you for that amount if you authorize this in advance.
 
  --   Faculty and Staff:  If you are currently employed by SOU, articles and books are subsidized for the first $20 of extra fees.  We'll bill you for extra charges beyond that amount if you authorize this in advance.
 
If a large number of requests result in excessive costs to the library, we may contact you to see if we can substitute alternate materials that will still be useful for your research.

ARRIVAL TIME

We always try to get your ILL materials as quickly as possible.  Some items are more difficult to obtain and we must ask many libraries before finding a supplier, so please allow as much time as possible for us to obtain your material.
 
Articles usually arrive electronically, sometimes within 24 hours.  Most articles arrive within 7 days, but occasionally take longer, depending on the libraries who lend to us.
 
Books can arrive within 3 days, but it's not unusual for books to take 3 weeks to arrive if mailed from long distances.
 
You can check the status of your current requests from the ILL Main Menu.  Please contact us if you have questions.

LIMITS

Although we don't place a limit on the number of ILL requests you may place, if a large number of requests result in excessive costs to the library, we may contact you to see if we can substitute alternate materials that will still be useful for your research. 
 
We try to process all ILL requests the same day we receive them (Monday through Friday).  Busy times of the term may create a backlog.  During backlog times, we will process the first five requests per patron only.  Requests beyond the first five will be placed as quickly as time allows.

NOTIFICATION and PICK-UP

When your ILL item arrives, an automated email notice will be sent to you (using the address you gave us when you registered for ILL). Be sure your email allows us so we don't end up in your spam filter : ILL@SOU.EDU. For books, these will be held under your name at the Circulation Desk where you may pick them up whenever the library is open.  For articles, log in to your ILL account and look under "View" for the link to open "Received Articles" where your article will be available for 30 days.  Although most articles arrive electronically, some articles are only available as printouts that you pick up at the Circulation Desk.

CHECK STATUS OF REQUEST

You may check the status of your request by clicking on any item in "Outstanding Requests." This will show the date you placed the request, the date we submitted the request, and whether a lending library has shipped the item yet. If you need further information on the status, contact us at ILL@SOU.EDU or (541) 552-6823.

CHECK-OUT PERIOD

Due dates for ILL books are set by the lending library and can vary from several days to several weeks.  You should not plan on having an ILL book for an extended loan.

RENEWALS

ILL books may be renewed unless they are marked "No Renewal."  One 7-day renewal is allowed.  You must request a renewal on or before the original due date.  If you need the book for a longer renewal, contact the ILL office to see if the lending library will grant our request for extension.
 
To request a renewal, log in to your ILL account.  Choose "Checked out items" under the menu heading "View."  Select the transaction number of the item you want to renew and follow instructions from there.  Choose "Submit Request" so your renewal request can be processed.

OVERDUE FINES

Overdue fines are $2 per day, for all patrons, including faculty.  Since we rely on other libraries to continue supplying our requests, we need to return their books on time.  Keeping a good reputation with lenders means preserving good service for all ILL patrons at SOU, so we ask that you honor the due dates. Fees for lost books depend on the lending library charges and billing fees, in addition to our own overdue fines and billing fees.

PASSWORDS

If you forget your ILL logon password (which is the same as your campus logon password) please contact the SOU IT Help Desk at (541) 552-6900.